Refund Policy
Osaa by Adarsh RETURNS & EXCHANGE
It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices.
You are required to inform us within 48 hours of receiving the package on customercare@osaa.in with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution.
You will be receiving credits in your Osaa by Adarsh online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order.
1. You are requested to inform us via within 48 hours of receiving the order on our email ID- customercare@osaa.in. Any request received after the returnable window are not eligible for returns/exchange.
2. Our customer service will review the request and send you an email confirmation for initiating the return/exchange
3. You are requested to keep the package with all original packing, tags and invoice copy. Please mention the below address on the sealed package before sending:
11/1b/2 East Topsia Road,
Em bypass, Near Mirania
Boating Complex, Kolkata-700046,
India
4. In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at customercare@osaa.in to inform us that you are sending the package back to us, with your order number and the courier tracking details.
5. Once we receive the products a closure will be provided to your request as per your preference i.e. credits, exchange or refund.
DISCLAIMER
- No returns will be accepted on International orders.
- No refund to original payment mode will be issued on return of discounted merchandise.
Osaa By Adarsh CANCELLATION POLICY
If you need to change or cancel your order, please contact us within 24 hours of placing the order at +91 8420042698 from Monday to Friday between 10 AM- 6 PM. You may also send an email on customercare@osaa.in
Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.